Refund Policy

Refund Policy – Empower Care

We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return policy from the date you receive your item.

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Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With tags attached

• In the original packaging

• Accompanied by a receipt or proof of purchase

To start a return, please email us at customers@empowercaree.com.
Returns must be sent to:

EmpowerCaree LLC
1729 Bovina Dr
Leander, TX 78641
United States

Do not send items back without first contacting us and receiving return instructions—unauthorized returns will not be accepted.

For any questions regarding returns, contact us anytime at customers@empowercaree.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged

• You received the wrong item

We’ll promptly evaluate the issue and work to resolve it.

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Exceptions / Non-returnable Items

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care goods (e.g., opened beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you’re unsure whether your item is eligible, contact us before requesting a return.

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Exchanges

To exchange an item, the fastest method is:

1. Request and complete a return

2. Make a new purchase for the item you want

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European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason and without explanation.

Items must still meet the return conditions: unused, with tags, in original packaging, and with proof of purchase.

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Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.
If approved:

• A refund will be issued to your original payment method within 10 business days

• Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at customers@empowercaree.com.